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July 2016

egg-on-face-egg
Sometimes the most efficient of an HR Manager can end up with egg on his face
Sometimes the most efficient of an HR Manager can end up with egg on his face 620 350 Kanhai Chhugani

Here’s how to cope with such a scenario

Haresh Mehta couldn’t  undo April 29, 2015, the day a flunky in his human resources (HR) team accidentally shot off a “You didn’t get the job” email to 60-odd  applicants, including candidates already short-listed for the job!

To be fair, in any manual job, some bloomers can’t be avoided. Others can at least be prevented, if you take the right steps to decrease the risk of messing up. HR Managers who have lived through such nightmares suggest you pin down exactly what you need before reviewing vendors, picking software, filing reports and short listing candidates . Ask questions. Run pilots. Tear apart the charade of smooth-talking sales reps and grill people you want to hire. Leave no stone unturned in doing your homework and then some.

Take a cue from Mehta. He had to send a recall mail but the damage was already done. Rather than look for a fall guy, he later felt compelled to issue a personal apology to all those rejected candidates, explaining what had happened and why they weren’t being considered for the job.

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